Explore our trusted veterinary equipment with the reassurance of a 14-day Sale or Return guarantee.

At Vet Direct, we understand that investing in new equipment is a big decision. That’s why we’ve introduced our Sale or Return service giving you the reassurance to try selected products risk-free.

What is Sale or Return?

Sale or Return allows you to purchase eligible equipment with complete confidence. If within 14 days of delivery, you decide it’s not right for your practice, return it for a full refund (consumables used will be charged).

Why Choose Sale or Return?

• Risk-free trial – 14-day return window
• Confidence in quality – products selected based on proven value and feedback
• Easy process – simple form and dedicated support from our Customer Care team

How does it work?

1. Order your chosen box from the Vet Direct 
2. The box will arrive at your practice
3. Fill your box with clean, dry, uncontaminated packaging
4. When it's full, close it up and email or call to arrange collection
5. Order your replacement box from Vet Direct.

How big are the boxes?

Eligible Products

Look out for the Sale or Return ribbon on selected products, including:

• X8, X10, X12 Multi-Parameter Monitors
• Enmind Syringe Driver
• Hawk Infusion Pump
• Vet Direct Syringe & Infusion Pumps
• Mini Capno & Edan M3B Capnographs
• Fluid Warmer
• Handheld NIBP & SPO₂ Monitors
• ECG Monitors
• Vet Cutter 120
• Doppler with Vet Cuffs

How It Works

1. Choose your product with the Sale or Return ribbon

2. Download and complete the Sale or Return form

3. Place your order via Customer Care (website orders are not eligible)

4. Trial for 14 days from delivery

5. If it’s not suitable, contact Customer Care before the 14-day period ends

6. We’ll arrange the return, check the equipment, and process your refund

Please note: Courier charges apply for returns (£15 ex VAT). Consumables used during the trial will be invoiced.

Your Guarantee

Our goal is simple: to give you confidence in every purchase. Sale or Return ensures you can explore new solutions without risk, helping your practice deliver the best care possible.

Look for the Sale or Return ribbon on eligible products and start your risk-free trial today.

[Download the Sale or Return Form]

• All waste will be clean, dry and not contaminated with pharmaceuticals or clinical waste.
• Timed collections will allow +/- 1 day
• Boxes heavier than 20kg will incur an additional £25 per box
• If the collection does not happen when the courier arrives to collect the box there will be an additional £15 missed collection box charge.
• Damaged, leaking or unsealed boxes will not be collected and a missed collection box charge of £15 invoiced.
• Any collection cancellations must be made 24 hours in advance to the telephone number on the box.
• The practice agrees to take responsibility if damage occurs whilst loading the box.
• If reloading or cleaning is required due to your box in transit to the recycling plant a cleaning and/or reloading charge of £100 per hour will be charged.
• If manual unloading at the recycling plant occurs due to your box on the load, a manual unloading fee of £200 p/h will be charged