Terms And Conditions


These terms of business supersede all other previous
terms of business.

 

Terms and Conditions

1. Placing of orders
Orders can be placed in several ways; logging into your account on www.vet-direct.com, by phone 0800 068 3300, through your account manager or by email info@vet-direct.com. All goods remain the property of Vet Direct Services Ltd. until payment is complete.

2. Pricing
Pricing (unless logged into your web account) is stated at list price and is Exclusive of VAT. Our website publishes the most up-to-date price and terms of business and supersede prices published in Price Lists, leaflets and flyers. We reserve the right to change prices without prior notice if the need arises.

3. Group Discounts
Where group discount has been negotiated it will be applied to the Price List and invoiced at net price. For accurate pricing, login to your website account, where discount has been applied if available. Discount can be removed at the discretion of Vet Direct if customer obligations are not met.

4. Monthly Discount Scheme
All items in the 2021 Price List qualify for the monthly discount scheme unless they are marked with * or you receive a group discount or the product has been reduced due to an offer or special price. Items that qualify in the Monthly Discount Scheme will be shown on your invoice. You will be sent a Discount Letter with your statement that calculates your qualifying discount and latest payment date by which to claim your discount.

5. Special Offers or pricing
We regularly produce special offers to coincide with events, seasons, end of lines and promotions. These products will not qualify for the Monthly Discount Scheme, however, if the Group Discount price is lower than the Special Offer price then the Group Discount price will be invoiced.

6. Delivery, including costs
Unless stated at the time of order placement delivery will be to your Delivery Address as indicated in this application and will be dispatched on the same day for orders received by 2.00pm, special exceptions can be made for urgently required orders received by 4pm.Delivery will be by next working day courier or standard post to all parts of the UK.

Small Items Carriage
For orders under £60 Ex VAT a carriage charge of £5.95 will apply. For orders over this value carriage is free of charged.

Large Items Carriage
Items such as tables, furniture, cages, operating lights etc. will need to be transported on a pallet and so a large item carriage charge of £65 will be applied.


Scottish Highlands & Isles Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge.

Northern Ireland (NI) Carriage

Any pallets to NI require customs clearance and Vet Direct provide a commercial invoice with every assignment.  We will need your XI EORI number and Trader Support Service (TSS) number to produce this Commercial invoice.  In order to get an XI EORI number the customer needs to firstly apply for a GB EORI number on https://gov.uk/EORI then HMRC will issue an XI EORI number if you are conducting NI trade. If you are registered with TSS they will offer help and support to get your XI EORI number in good time and this is also one way HMRC identify if you are conducting NI movements. For information visit https://www.gov.uk/guidance/trader-support-service. Carriage charge will be quoted for prior to each shipment being dispatched.  The customer is responsible for any customs clearance charges. 

International Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge. A Commercial Invoice will be supplied. For all EC customers an EORI number is required to fulfil customs requirements. The customer is responsible for any customs clearance charges.

7. Returns

7.1 Goods are supplied according to the descriptions and specifications given in the relevant current brochures of the Company. The Company gives no warranty and makes no representation as to the suitability or fitness of any goods for any particular purpose unless expressly given or made in such brochures.

7.2 Goods which are proved to the reasonable satisfaction of the Company to be damaged or fail to comply with such descriptions and specifications in the Company’s brochure will be replaced free of charge if notified to the company within 3 working days from the date of delivery.
This obligation will not apply where:
a) The goods have been improperly altered in any way whatsoever or been subject to misuse or unauthorized repair
b) The goods have been improperly installed or connected
c) The goods have been opened partly used or the seals or labels have been removed or tampered with
d) Any maintenance requirements relating to the goods have not been complied with
e) The goods have been specifically ordered by the customer and are not stocked by the Company
f) Any instructions as to the storage of the goods have not been complied with in all respects
g) The customer has failed to notify the Company of any visible or suspected defects or damage within 3 working days of delivery where the defect should be apparent on reasonable inspection or within 5 working days of the same coming to knowledge of the customer where the defect or damage is not one which should be apparent on reasonable inspection.

7.3 Any returned goods must OBTAIN a RETURNS NUMBER from our customer service team and also be accompanied with a copy of the original invoice or delivery note which the Company will supply to the customer upon request. Failure to do so will render any claim for credit null and void and may attract a handling fee. Any credit will only be raised after satisfactorily passing inspection at our Distribution Centre.

7.4 All returned items must be packaged in an outer box for protection during transport. This is because all carriers will attach labels to the outside of the box which can deface it rending it unsuitable for resale.

7.5 The complete packaging should be retained if pilfering is suspected or if a breakage has occurred. If pilfering is suspected the Company should be notified immediately. Claims cannot be considered unless these conditions are observed.

7.6 Except as set out in these conditions the Company hereby excludes to the fullest extent by law all conditions warranties and stipulations express (other than those set out in the contract) or implied statutory customary or otherwise which but for such exclusion would or might subsist favour of the customer.

7.7 Non- Faulty Returned Goods - Goods are not supplied on a sale or return basis. Goods must be unused and in original packaging fit for re-sale. Returns will only be accepted with prior permission of the Company. You must obtain a RETURNS NUMBER from our customer service team before returning anything. This must be within 3 working days of dispatch and the customer must consider that:
a) In the event of the customer not being entirely satisfied with any goods received notification must be made in accordance with these conditions
b) Items made to customers own specification or specially ordered will not be accepted for return unless faulty in accordance with these conditions unless agreed with the supplier. Please note that such returns are subject to any charges and transit costs imposed by suppliers
c) The Company accepts no responsibility for goods lost during transit where the customer arranges the return to us. In such events we advise customers to obtain appropriate insurance
d) No replacements are available whilst goods are exchanged replaced or repaired
e) Goods will not be acceptable for return if they have been relabelled or used in any way or if any tamper evident seals have been broken. A returns note in accordance with these conditions needs to be provided by the customer with all returns of non-faulty goods

7.7.1 Credits will normally be allowed on authorized returns as follows:
a) Non-faulty goods returned within 3 working days of dispatch 100% refund but see para 3
b) Any other goods refund as agreed with the Company
c) Customers outside of the UK 3-day rule applies from date of receipt not dispatch

7.7.2 Non-faulty goods accepted at the Company’s discretion for credit will be subject to a handling charge at a rate of 15% on a net invoice value or a minimum handling charge of £10.00.

Returns Address:
Vet Direct Service Dept.
Units 9/10 Gateway West
Kingfisher Boulevard
Newcastle Upon Tyne
England
NE15 8NZ

 
7.8 Supply errors and damaged goods - Errors (including over supply) and damaged goods must be reported to Vet Direct Services Ltd within 3 working days.

8. Payments
Payment is expected prior to dispatch unless you have a credit account. A credit account can be arranged by providing two trade references (See Appendix One) and following a credit check on your business. These are reviewed regularly and adjusted accordingly. Where an account has credit then payment is due in full by the last day of the month following the date of your statement or 30 days End of Month from the date of invoice. If your credit limit has been exceeded then payment will be expected before dispatching goods or your outstanding account paid. If you are entitled to a discount utilising the Vet Direct Monthly Discount Scheme, you will be sent a Discount Letter with your monthly statement. This letter will advise you of the date that payment needs to be made by for you to receive the allotted discount amount (and how much you need to pay). The date is normally 18th of the following month. Failure to pay by that date will result in the cancellation of any discount applicable in that month. VAT is excluded from Discount Scheme calculations. Items marked with * after the price are excluded from the monthly discount scheme. There are no additional charges for credit card or PayPal transactions.

9. Overdue Payments
We reserve the right to charge statutory interest on all overdue accounts at a rate of 8% above the Bank of England base rate for business to business transactions. Where an account has credit then payment is due in full by the last day of the month following the date of your statement or 30 days End of Month from the date of invoice. A fixed sum for the cost of recovering a late payment may also be charged.
Up to £999.99  = £40
£1,000 to £9,999.99 =  £70
and £10,000 or more = £100


10. Chocolate Offers
Monthly Chocolate Offer totals exclude items marked with * after the price as these are part of our discount scheme (See Clause 9). Chocolates are subject to availability and you may not always receive the items advertised and are not applied to orders received through PMS integrated ordering. Vegan chocolates may be available on request.

11. Trial Equipment
Vet Direct has a selection of equipment available for trial. If you wish to have a trial of equipment there would be a small charge of £50 + VAT to cover our costs of carriage. A Trial Agreement Form will need to be completed which outlines the full terms and conditions. If the item is subsequently purchased then this charge may be refunded.

12. Repairs, Warranty & Service, including loan equipment
Repair work will be carried out on description of fault by sender and receipt of goods to Vet Direct. Goods remain at the responsibility of the sender until confirmed as received by Vet Direct. An estimated quote will be sent to the practice outlining the approximate costing of repair and commencement of repair will only begin on approval of this quote. Repair work will be carried out by Vet Direct or an approved agent. Vet Direct are not liable whatsoever for any damages or missing parts or items uplifted using DHL. Our packing guidelines are emailed to a practice with a returns label.

12.1 Warranty cover will guarantee good quality and proper functioning of the purchased device if used in the manner appropriate for the purpose thereof and in accordance with the operation manual. Warranty covers the defects resulting from defective parts, materials or manufacturing. Warranty cover varies by product and date purchased. Date and proof of purchased must be provided in order to carry out remedial warranty work as justified by Vet Direct to restore function of the product. Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
Vet Direct reserves the right to charge the Warranty beneficiary with the costs of service, transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the device has not been proven defective.


12.2 Loan equipment - Equipment is loaned with the express understanding that the borrower accepts the equipment in its condition and assumes sole responsibility for its correct use, operation and maintenance while it is in their possession. Depending on the equipment loaned a weekly fee may be charged but will be advised at the outset of this loan period. The Borrower agrees to be financially responsible for repairs of any equipment due to negligence or improper use whilst in the Borrower’s possession, this includes transportation to and from requested address. No repair work will be undertaken by the Borrower without prior approval of Vet Direct. A Loan Agreement Form will be sent to the Borrower and a signed copy returned to accept these terms and conditions.

13. Data Protection

Vet Direct Limited will only use and process information provided by the Customer for purposes ancillary to this agreement and in accordance with UK Data Protection legislation and GDPR.  If you require a copy of our privacy policy then this is available on our website www.vet-direct.com or in writing upon request.
 

VAT Number GB737145235

Terms And Conditions

These terms of business supersede all other previous terms of business.


1. Placing of orders
Orders can be placed in several ways; logging into your account on www.vet-direct.com, by phone 0800 068 3300, through your account manager or by email info@vet-direct.com. All goods remain the property of Vet Direct Services Ltd. until payment is complete.

2. Pricing
Pricing (unless logged into your web account) is stated at list price and is Exclusive of VAT. Our website publishes the most up-to-date price and terms of business and supersede prices published in Price Lists, leaflets and flyers. We reserve the right to change prices without prior notice if the need arises.

3. Group Discounts
Where group discount has been negotiated it will be applied to the Price List and invoiced at net price. For accurate pricing, login to your website account, where discount has been applied if available. Discount can be removed at the discretion of Vet Direct if customer obligations are not met.

4. Monthly Discount Scheme
All items in the 2021 Price List qualify for the monthly discount scheme unless they are marked with * or you receive a group discount or the product has been reduced due to an offer or special price. Items that qualify in the Monthly Discount Scheme will be shown on your invoice. You will be sent a Discount Letter with your statement that calculates your qualifying discount and latest payment date by which to claim your discount.

5. Special Offers or pricing
We regularly produce special offers to coincide with events, seasons, end of lines and promotions. These products will not qualify for the Monthly Discount Scheme, however, if the Group Discount price is lower than the Special Offer price then the Group Discount price will be invoiced.

6. Delivery, including costs
Unless stated at the time of order placement delivery will be to your Delivery Address as indicated in this application and will be dispatched on the same day for orders received by 2.00pm, special exceptions can be made for urgently required orders received by 4pm.Delivery will be by next working day courier or standard post to all parts of the UK.

Small Items Carriage
For orders under £60 Ex VAT a carriage charge of £5.95 will apply. For orders over this value carriage is free of charged.

Large Items Carriage
Items such as tables, furniture, cages, operating lights etc. will need to be transported on a pallet and so a large item carriage charge of £65 will be applied.


Scottish Highlands & Isles Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge.

Northern Ireland (NI) Carriage

Any pallets to NI require customs clearance and Vet Direct provide a commercial invoice with every assignment.  We will need your XI EORI number and Trader Support Service (TSS) number to produce this Commercial invoice.  In order to get an XI EORI number the customer needs to firstly apply for a GB EORI number on https://gov.uk/EORI then HMRC will issue an XI EORI number if you are conducting NI trade. If you are registered with TSS they will offer help and support to get your XI EORI number in good time and this is also one way HMRC identify if you are conducting NI movements. For information visit https://www.gov.uk/guidance/trader-support-service. Carriage charge will be quoted for prior to each shipment being dispatched.  The customer is responsible for any customs clearance charges. 

International Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge. A Commercial Invoice will be supplied. For all EC customers an EORI number is required to fulfil customs requirements. The customer is responsible for any customs clearance charges.

7. Returns

7.1 Goods are supplied according to the descriptions and specifications given in the relevant current brochures of the Company. The Company gives no warranty and makes no representation as to the suitability or fitness of any goods for any particular purpose unless expressly given or made in such brochures.

7.2 Goods which are proved to the reasonable satisfaction of the Company to be damaged or fail to comply with such descriptions and specifications in the Company’s brochure will be replaced free of charge if notified to the company within 3 working days from the date of delivery.
This obligation will not apply where:
a) The goods have been improperly altered in any way whatsoever or been subject to misuse or unauthorized repair
b) The goods have been improperly installed or connected
c) The goods have been opened partly used or the seals or labels have been removed or tampered with
d) Any maintenance requirements relating to the goods have not been complied with
e) The goods have been specifically ordered by the customer and are not stocked by the Company
f) Any instructions as to the storage of the goods have not been complied with in all respects
g) The customer has failed to notify the Company of any visible or suspected defects or damage within 3 working days of delivery where the defect should be apparent on reasonable inspection or within 5 working days of the same coming to knowledge of the customer where the defect or damage is not one which should be apparent on reasonable inspection.

7.3 Any returned goods must OBTAIN a RETURNS NUMBER from our customer service team and also be accompanied with a copy of the original invoice or delivery note which the Company will supply to the customer upon request. Failure to do so will render any claim for credit null and void and may attract a handling fee. Any credit will only be raised after satisfactorily passing inspection at our Distribution Centre.

7.4 All returned items must be packaged in an outer box for protection during transport. This is because all carriers will attach labels to the outside of the box which can deface it rending it unsuitable for resale.

7.5 The complete packaging should be retained if pilfering is suspected or if a breakage has occurred. If pilfering is suspected the Company should be notified immediately. Claims cannot be considered unless these conditions are observed.

7.6 Except as set out in these conditions the Company hereby excludes to the fullest extent by law all conditions warranties and stipulations express (other than those set out in the contract) or implied statutory customary or otherwise which but for such exclusion would or might subsist favour of the customer.

7.7 Non- Faulty Returned Goods - Goods are not supplied on a sale or return basis. Goods must be unused and in original packaging fit for re-sale. Returns will only be accepted with prior permission of the Company. You must obtain a RETURNS NUMBER from our customer service team before returning anything. This must be within 3 working days of dispatch and the customer must consider that:
a) In the event of the customer not being entirely satisfied with any goods received notification must be made in accordance with these conditions
b) Items made to customers own specification or specially ordered will not be accepted for return unless faulty in accordance with these conditions unless agreed with the supplier. Please note that such returns are subject to any charges and transit costs imposed by suppliers
c) The Company accepts no responsibility for goods lost during transit where the customer arranges the return to us. In such events we advise customers to obtain appropriate insurance
d) No replacements are available whilst goods are exchanged replaced or repaired
e) Goods will not be acceptable for return if they have been relabelled or used in any way or if any tamper evident seals have been broken. A returns note in accordance with these conditions needs to be provided by the customer with all returns of non-faulty goods

7.7.1 Credits will normally be allowed on authorized returns as follows:
a) Non-faulty goods returned within 3 working days of dispatch 100% refund but see para 3
b) Any other goods refund as agreed with the Company
c) Customers outside of the UK 3-day rule applies from date of receipt not dispatch

7.7.2 Non-faulty goods accepted at the Company’s discretion for credit will be subject to a handling charge at a rate of 15% on a net invoice value or a minimum handling charge of £10.00.

Returns Address:
Vet Direct Service Dept.
Units 9/10 Gateway West
Kingfisher Boulevard
Newcastle Upon Tyne
England
NE15 8NZ

 
7.8 Supply errors and damaged goods - Errors (including over supply) and damaged goods must be reported to Vet Direct Services Ltd within 3 working days.

8. Payments
Payment is expected prior to dispatch unless you have a credit account. A credit account can be arranged by providing two trade references (See Appendix One) and following a credit check on your business. These are reviewed regularly and adjusted accordingly. Where an account has credit then payment is due in full by the last day of the month following the date of your statement or 30 days End of Month from the date of invoice. If your credit limit has been exceeded then payment will be expected before dispatching goods or your outstanding account paid. If you are entitled to a discount utilising the Vet Direct Monthly Discount Scheme, you will be sent a Discount Letter with your monthly statement. This letter will advise you of the date that payment needs to be made by for you to receive the allotted discount amount (and how much you need to pay). The date is normally 18th of the following month. Failure to pay by that date will result in the cancellation of any discount applicable in that month. VAT is excluded from Discount Scheme calculations. Items marked with * after the price are excluded from the monthly discount scheme. There are no additional charges for credit card or PayPal transactions.

9. Overdue Payments
We reserve the right to charge statutory interest on all overdue accounts at a rate of 8% above the Bank of England base rate for business to business transactions. Where an account has credit then payment is due in full by the last day of the month following the date of your statement or 30 days End of Month from the date of invoice. A fixed sum for the cost of recovering a late payment may also be charged.
Up to £999.99  = £40
£1,000 to £9,999.99 =  £70
and £10,000 or more = £100


10. Chocolate Offers
Monthly Chocolate Offer totals exclude items marked with * after the price as these are part of our discount scheme (See Clause 9). Chocolates are subject to availability and you may not always receive the items advertised and are not applied to orders received through PMS integrated ordering. Vegan chocolates may be available on request.

11. Trial Equipment
Vet Direct has a selection of equipment available for trial. If you wish to have a trial of equipment there would be a small charge of £50 + VAT to cover our costs of carriage. A Trial Agreement Form will need to be completed which outlines the full terms and conditions. If the item is subsequently purchased then this charge may be refunded.

12. Repairs, Warranty & Service, including loan equipment
Repair work will be carried out on description of fault by sender and receipt of goods to Vet Direct. Goods remain at the responsibility of the sender until confirmed as received by Vet Direct. An estimated quote will be sent to the practice outlining the approximate costing of repair and commencement of repair will only begin on approval of this quote. Repair work will be carried out by Vet Direct or an approved agent. Vet Direct are not liable whatsoever for any damages or missing parts or items uplifted using DHL. Our packing guidelines are emailed to a practice with a returns label.

12.1 Warranty cover will guarantee good quality and proper functioning of the purchased device if used in the manner appropriate for the purpose thereof and in accordance with the operation manual. Warranty covers the defects resulting from defective parts, materials or manufacturing. Warranty cover varies by product and date purchased. Date and proof of purchased must be provided in order to carry out remedial warranty work as justified by Vet Direct to restore function of the product. Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
Vet Direct reserves the right to charge the Warranty beneficiary with the costs of service, transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the device has not been proven defective.


12.2 Loan equipment - Equipment is loaned with the express understanding that the borrower accepts the equipment in its condition and assumes sole responsibility for its correct use, operation and maintenance while it is in their possession. Depending on the equipment loaned a weekly fee may be charged but will be advised at the outset of this loan period. The Borrower agrees to be financially responsible for repairs of any equipment due to negligence or improper use whilst in the Borrower’s possession, this includes transportation to and from requested address. No repair work will be undertaken by the Borrower without prior approval of Vet Direct. A Loan Agreement Form will be sent to the Borrower and a signed copy returned to accept these terms and conditions.

13. Data Protection

Vet Direct Limited will only use and process information provided by the Customer for purposes ancillary to this agreement and in accordance with UK Data Protection legislation and GDPR.  If you require a copy of our privacy policy then this is available on our website www.vet-direct.com or in writing upon request.
 

VAT Number GB737145235