Vet Direct Services Ltd will aim to despatch on the same day all orders received by 4.00pm. Delivery will be by next working day courier or standard post to mainland UK for the majority of stock supported lines. Carriage is free on orders over £60 (VAT exclusive) to mainland UK. Orders under £60 (VAT exclusive) will be charged out at full carriage cost or actual postage and packing cost. Delivery to Northern Ireland, Scottish Highlands and Isles and all non mainland UK destinations will take longer.
What do I do if I need to return an item?
Any returned goods MUST OBTAIN a RETURNS NUMBER from our customer service team by emailing email@example.com or calling our freephone number 0800 0683300 and option 1, for sales. The goods must also be accompanied with a copy of the original invoice or delivery note. All returned items must be packaged in an outer box for protection during transport. This is because all carriers will attach labels to the outside of the box, which can deface a product and packagingt, rending it unsuitable for resale. Failure to do so will render any claim for credit null and void and may attract a handling fee. Any credit will only be raised after satisfactorily passing inspection at our Distribution Centre
Shortages, damages and errors
Shortages, damages and errors such as oversupply must be reported to Vet Direct Services Ltd within 3 working days.
Vet Direct Services Ltd prices - we reserve the right to change prices without prior notice if necessary. We reserve the right to correct clerical omissions and errors. Our website publishes the most up-to-date prices and our Terms of Business.