Delivery Details

COVID-19 UPDATE - please note we are now operating picking and packing shift patterns, to help the warehouse teams to maintain social distancing. We would like to apologise that this means that our usual cut off times for next day delivery can not be adhered to.

HOWEVER, if your order is urgent and you would like this on a next day delivery service, please let our sales and customer teams know and we will endeavour to accomodate your request.

UK Mainland Carriage

Small Items Carriage
Spend just £60 (Ex VAT) and receive FREE delivery. Orders placed before 4pm are normally dispatched the very same day for next working day delivery. If the value of your order is below £60 (exVAT) a small carriage charge of £6.45 will be applied.

Large Items Carriage
Items such as tables, furniture, cages, operating lights etc. will need to be transported on a pallet and so a large item carriage charge of £65 will be applied.
 


Scottish Highlands & Isles Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge.

Northern Ireland (NI) Carriage
Any pallets to NI require customs clearance and Vet Direct provide a commercial invoice with every assignment.  We will need your XI EORI number and Trader Support Service (TSS) number to produce this Commercial invoice.  In order to get an XI EORI number the customer needs to firstly apply for a GB EORI number on https://gov.uk/EORI then HMRC will issue an XI EORI number if you are conducting NI trade. If you are registered with TSS they will offer help and support to get your XI EORI number in good time and this is also one way HMRC identify if you are conducting NI movements. For information visit https://www.gov.uk/guidance/trader-support-service. Carriage charge will be quoted for prior to each shipment being dispatched.  The customer is responsible for any customs clearance charges. 

International Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge. A Commercial Invoice will be supplied. For all EC customers an EORI number is required to fulfil customs requirements. The customer is responsible for any customs clearance charges.

Shortages damages and errors
Such as oversupply must be reported to Vet Direct Services Ltd within 3 working days. 

Delivery Details

COVID-19 UPDATE - please note we are now operating picking and packing shift patterns, to help the warehouse teams to maintain social distancing. We would like to apologise that this means that our usual cut off times for next day delivery can not be adhered to.

HOWEVER, if your order is urgent and you would like this on a next day delivery service, please let our sales and customer teams know and we will endeavour to accomodate your request.

UK Mainland Carriage

Small Items Carriage

Spend just £60 (Ex VAT) and receive FREE delivery. Orders placed before 4pm are normally dispatched the very same day for next working day delivery. If the value of your order is below £60 (exVAT) a small carriage charge of £6.45
 

Large Items Carriage

Such as tables furniture cages operating lights etc (anything that is palletised) a large item carriage charge of £65 will be applied. For carriage to Northern Ireland Scottish Highlands & Isles and all non-mainland UK destinations these will be quoted before shipping on an individual consignment basis. 
 


Scottish Highlands & Isles Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge.

Northern Ireland (NI) Carriage
Any pallets to NI require customs clearance and Vet Direct provide a commercial invoice with every assignment.  We will need your XI EORI number and Trader Support Service (TSS) number to produce this Commercial invoice.  In order to get an XI EORI number the customer needs to firstly apply for a GB EORI number on https://gov.uk/EORI then HMRC will issue an XI EORI number if you are conducting NI trade. If you are registered with TSS they will offer help and support to get your XI EORI number in good time and this is also one way HMRC identify if you are conducting NI movements. For information visit https://www.gov.uk/guidance/trader-support-service. Carriage charge will be quoted for prior to each shipment being dispatched.  The customer is responsible for any customs clearance charges. 

International Carriage
Carriage charges will be quoted for before shipping on an individual consignment basis as the weight, size and destination affects the charge. A Commercial Invoice will be supplied. For all EC customers an EORI number is required to fulfil customs requirements. The customer is responsible for any customs clearance charges.

Shortages damages and errors
Such as oversupply must be reported to Vet Direct Services Ltd within 3 working days.