By ordering the Vet Direct Recycling Boxes, the practice agrees to the following:

• All waste will be clean, dry and not contaminated with pharmaceuticals or clinical waste.
• Timed collections will allow +/- 1 day
• Boxes heavier than 20kg will incur an additional £25 per box
• If the collection does not happen when the courier arrives to collect the box there will be an additional £15 missed collection box charge.
• Damaged, leaking or unsealed boxes will not be collected and a missed collection box charge of £15 invoiced.
• Any collection cancellations must be made 24 hours in advance to the telephone number on the box.
• The practice agrees to take responsibility if damage occurs whilst loading the box.
• If reloading or cleaning is required due to your box in transit to the recycling plant a cleaning and/or reloading charge of £100 per hour will be charged.
• If manual unloading at the recycling plant occurs due to your box on the load, a manual unloading fee of £200 p/h will be charged

Delivery
Vet Direct offer same day dispatch for next day delivery on over 5,000 stocked items.

• Free delivery is available when you spend over £85.
• Delivery charges apply when your basket ex VAT is under £85.
• Delivery is calculated during the checkout process.
• Due to higher delivery costs, all deliveries to Jersey, Guernsey, Scottish Highlands & Isles, & None Mainland destinations will incur a deliver charge.
• Some items require shipping on a pallet for which there will be an additional charge. Customer Care are able to advise of this.
• There are additional delivery charges for products we ship directly from the supplier to your practice. These delivery costs vary dependent upon the product and courier service. Please call Customer Care on 0800 068 3300 for a quote including delivery if there is a lead time for your chosen item.

Returns
Non-faulty returns are accepted within 3 working days of dispatch subject to a restocking fee. Please contact Customer Care to arrange the return and obtain a returns number. Further information on our returns policy can be found here: Vet Direct Returns
Please note that special order items or items shipped directly from the supplier to your practice are not eligible for refunds unless faulty. 

If you are not satisfied with your purchase please contact the Vet Direct Customer Care team as soon as possible for their assistance.